What We Do

Training and Support

Helping care teams get the best from SilVR Adventures

We empower care teams to deliver virtual reality experiences that are tailored to residents’ identities and create something truly meaningful.

Full training provided

We provide all the training care teams need to be confident in running their own group VR sessions. From the basics of headset operation, to initiating and overseeing VR activities, we are there with step-by-step guidance.

Initial training is carried out via video conferencing so trainees can join from any location. Follow up sessions can be arranged and the SilVR Adventures team is on hand to answer questions or provide further help as required.

Training starts from an assumption that trainees only have a basic level of technical understanding and no prior experience with VR technology.

of customers said
0 %

They were well prepared and confident to use SilVR Adventures after training.

of customers said
0 %

They run a group VR session at least once a week with the same residents.

SilVR Adventures Customer Satisfaction Survey, June 2023

Complete technical support

Our innovative remote management system enables us to access devices in the field and support our customers with easy access display, system updates and valuable insights.

Headset support

We use best-in-class Pico headsets which combine crystal-clear quality and comfort with a robust build.

All headsets are provided with a one-year warranty and a secure storage case.

No integration with existing IT systems is required and all software updates are carried out automatically and remotely with no customer input required.

Customer success program

We are always working to provide a better service, from introducing new features and optimising usability, to expanding our library of content. 

To make sure our customers get the most from their SilVR Adventures VR solution, we’ve developed a customer success program. The program includes monthly customer success checkups during which we can:

  • share updates on services and improvements 
  • review and provide support on any training requirements
  • gather feedback on content and features that customers would like to see.

We are also always on hand to help with any questions or respond to issues customers may have.

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“Our department had no previous experience with virtual reality. The SilVR Adventures team came to our service, provided excellent training, and ensured we were well equipped to deliver the package to our patients and residents.”
Social Services Team
Echuca Regional Health and Hospital

Get in touch

If you have a question about training or support, or if you’d like to know more about SilVR Adventures, we’d love to talk.

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